Surrey Regional Group: Mentoring, supervision and top marketing tips with Stacey Chapman

Beyond the treatment room: Exceptional customer service for acupuncturists to help fill your diary.

Date: Tuesday 20 May 2025
Time: 10:30 AM – 12:30 PM
Location: Online

Great acupuncture isn’t just about needle technique—it’s also about how you make patients feel at every stage of their journey. From the first enquiry to follow-up care, outstanding customer service builds trust, boosts retention, and drives word-of-mouth referrals to help grow your practice and fill your schedule.

In this talk, we’ll explore practical communication strategies, how to handle difficult situations with confidence, and the small but meaningful touches that enhance patient satisfaction. We’ll also look at helpful tools and resources—including how AI can support your workflow, save time, and help you deliver a more consistent and thoughtful experience for every patient.

Registration
Please register for this webinar to access the login details: https://us02web.zoom.us/meeting/register/qIFW6lUJSQ2ONHhHev5YJQ

After registering, you will receive a confirmation email containing information about joining the meeting. Also, add the event to your calendar from the confirmation email so you don’t forget! If you don’t receive a confirmation email, please contact events@acupuncture.org.uk

Why do I now need to register?
In the recent BAcC Town Hall meeting, there was discussion around how helpful it would be to receive event reminders. By registering your interest for an event, you’ll now receive both a reminder email ahead of the event, and a link to add the access details to your calendar.